![]() ![]() If you can no longer access the email address you used to sign up, or are unable to access your Pixieset account for any other reason, please reach out to our Support Team. Learn more about Two-Factor Authentication and how it works here: Setting up Two-Factor Authentication (2FA) Other Login Issues Remember to turn 2FA back on when you’re done to re-secure your account! Then, you’ll be able to access your account from the new device without needing to enter a code. Tip: If you’re actively logged into your Pixieset account on a different device, you can temporarily turn Two-Factor Authentication off from your Account page ( click your Profile Icon > Account). If you have an iPhone, this may also have been set up within your phone’s default settings on your phone go to Settings > Passwords, locate Pixieset and see if 2FA is set up under Verification Code. If you’re not able to locate the app, you could try searching your phone for an “auth” app the most popular ones are Google Authenticator, Microsoft Authenticator, or Authy. Two-Factor Authentication verification codes are not provided via text or email, and cannot be recovered by Pixieset Support. With 2FA turned on, a verification code from an authentication app, or one of the single-use backup codes provided during setup, would be required in order to log in to your account. ![]() Two-Factor Authentication (2FA) is an optional security feature that adds an extra layer of protection to your Pixieset account. You can learn more about the verification code requirement and preventing unauthorized login attempts here. You may need to double check your junk/spam folder if you cannot see it. To locate this code, check your email inbox for an email from with the subject ‘ New login attempt to Pixieset’. To prevent unauthorized access to your account, this verification code is required to continue logging into your Pixieset dashboard. Whenever there is a new login attempt from an unrecognized device or location, we will send a verification email containing a unique code to the email address registered to your account. When you first create a Pixieset account, our system will remember your location and the device you used to sign up. If you have forgotten the email address associated with your Pixieset Account, you can try searching your email inboxes for any messages from Pixieset, or specifically for the subject line 'Welcome to Pixieset' which would be sent from This should help you confirm which email address you set up the account with. Your Google account will automatically be connected to your Pixieset account, and you can log in with a single click. If your Google account is connected to the same email address used to register your Pixieset account, you can easily log into your Pixieset account using the Continue with Google button. Tip: To ensure that you receive all emails from Pixieset, you may need to add us to the Safe Senders list for your email provider the emails that we send will come from and Log in with Google This will generate a password reset email to your Account Email containing a secure link for you to update your password. From there, you can select Coinbase. Enter your Coinbase account email and the Coinbase secret seed in the Account and Key fields.If you can no longer remember the password for your Pixieset Account, you can request a password reset from the login screen using the Lost Password? button. In the next screen (QR code scanner) click the no barcode button. DUOĬlick the add key button in the top right corner of the screen. In the form, fill out the account name with something that describes this account (such as "Coinbase") and type the seed into the field for the key. Select Enter a provided key from the menu that appears. When you open Google Authenticator on your mobile device, add a new key by selecting the red plus in the bottom right corner. In the Two-step authentication section, under Save. Again switch it on, and follow on-screen processes. Then switch off authenticator system of verification. The following steps will show you how to generate these codes from only the secret seed for Google Authenticator and Duo. Steps: From your Shopify admin, click your username and account picture. Simply go to Google my account, log in, and if it asks for authenticator pass code, choose a different methods of verification, and then either backup codes or through mobile verification (whichever you've got active). Originally, to start generating codes you would have scanned a QR code with your phone. If you've lost your authentication device and do not have access to the secret seed, please refer to this page for recovery steps. You may have written down this secret seed or saved it to a USB drive. If you use Google Authenticator or a similar app to generate 2-step verification codes, and no longer have access to your device, you can restore this ability to another device if you saved the secret seed provided when setting up your 2-step verification device. Restoring 2-step verification from a secret seed Restoring 2-step verification from a secret seed. ![]()
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